Privacy Policy

At PokeVault, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

When you visit PokeVault, we may collect the following information:

When you place an order or contact us, we may collect:

• Name
   
• Billing and shipping address
   
• Email address
   
• Phone number
   
• Payment details (processed securely via third-party providers)
   

We may automatically collect:

• IP address
   
• Browser type
   
• Time zone
   
• Cookies and usage data
   

This helps us improve website performance and customer experience.

We use your information to:

• Process and fulfil orders
   
• Communicate with you about your purchase
   
• Provide customer support
   
• Improve our website and services
   
• Prevent fraudulent transactions
   
• Send marketing emails (only if you opt in)
   

We do not sell or rent your personal information to third parties.

We may share your information with trusted third parties to operate our business, including:

• Payment processors
   
• Shipping carriers
   
• Website hosting services
   
• Analytics providers
   

These third parties only use your data as necessary to perform their services.

We take reasonable precautions and follow industry best practices to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Payment information is encrypted and processed securely through our payment providers. We do not store full card details on our servers.

We use cookies to:

• Improve website functionality
   
• Remember your preferences
   
• Analyse site traffic
   
• Support marketing efforts
   

You can disable cookies through your browser settings at any time.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate data
   
• Request deletion of your data
   
• Withdraw consent for marketing communications
   

To exercise these rights, please contact us using the details below.

We retain your information only as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page.

If you have any questions about this Privacy Policy or your personal data, please contact:

PokeVault
Email:  Sales@pokevault.co.uk
Response time: 24–48 hours