Terms and Conditions

Welcome to PokeVault. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

This website is operated by PokeVault, a UK-based retailer specialising in sealed trading card products. Throughout the site, the terms “we,” “us,” and “our” refer to PokeVault.

By visiting our site or purchasing from us, you engage in our service and agree to be bound by these Terms & Conditions.

We specialise in sealed products from the Pokémon Trading Card Game and related accessories.

• All products are sold as sealed items unless otherwise stated.
   
• We aim to ensure product descriptions and images are accurate; however, packaging and promotional contents may vary.
   
• All products are subject to availability.
   
• We reserve the right to limit quantities per customer.
   

• All prices are listed in GBP (£).
   
• Prices are subject to change without notice.
   
• Payment must be received in full before orders are dispatched.
   
• We reserve the right to cancel any order if pricing errors occur.
   

• We aim to dispatch orders promptly, but delivery times are estimates and not guaranteed.
   
• Customers are responsible for providing accurate shipping information.
   
• We are not responsible for delays caused by couriers or customs.
   

Full shipping details can be found on our Shipping Policy page.

Returns are accepted only if items remain unopened and in their original sealed condition.

We reserve the right to refuse returns if:

• Products have been opened
   
• Seals are broken or tampered with
   
• Items are returned without prior approval
   

Please refer to our Returns & Refunds Policy for full details.

For preorder items:

• Release dates are subject to change by manufacturers or distributors
   
• Delays are outside our control
   
• Orders containing preorder items may be held until all items are available
   
• Customers may cancel preorders prior to dispatch
   

We reserve the right to cancel orders if:

• Stock becomes unavailable
   
• Payment cannot be verified
   
• Suspicious or fraudulent activity is detected
   

Customers will receive a full refund if an order is cancelled by us.

PokeVault shall not be liable for:

• Indirect or consequential losses
   
• Delays outside our control
   
• Manufacturer defects beyond our responsibility
   

Our total liability shall not exceed the purchase price of the goods.

All website content, including logos, text, graphics, and images, is the property of PokeVault and may not be copied or used without permission.

Your submission of personal information is governed by our Privacy Policy.

We reserve the right to update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.

These Terms & Conditions are governed by the laws of England and Wales.

For any questions regarding these Terms, please contact:

PokeVault
Email: Sales@pokevault.co.uk
Response time: 24–48 hours